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Frequently asked questions

Finding a Card

How do I search for a card?

To search for a card you can use the ‘search’ box on the site. Once you’ve made you selection all the cards that match the criteria you’ve selected are displayed.

How do I view a preview of a card?

For a quick preview, hold the cursor over the card image or simply click Select below the card or click the card image.

How do I select a card?

Simply click Select below the card or click the card image.

Can I see the inside of the card?

Yes, when you’ve selected a card, use the buttons to the left of the card to see the front, inside and back covers.

Personalising a Card

Can I add my own photo to my card?

Yes, if you have chosen a photo card. These cards can usually be identified by a blank box or shape into which the photo can be uploaded.

Can I add my own message?

Yes, all our cards allow you to add your own message click in the available text boxes.

Can I change the verse in my card?

Yes, many of our cards have alternative verses suggestions available.

When previewing a card, simply select the verse options or you can write your own message.

Can I change the colour or style of the words on my card?

Yes, can you pick the colour, size and font of the writing.

Buying a Card

How do I buy a card?

Once you have select the card you want to buy, simply select ‘Add to Basket’ and follow the on-screen instructions.

Can I choose the size of my card?

When you are buying a card, you can select which size of card you want to buy: small, medium or large. All sizes shown are the folded card size.

  • Small = A6 (105 X 148mm)
  • Medium = A5 (148mm X 210mm)
  • Large =A4 (210mm X 297mm)

How much does my card cost?

The cost of your card depends on the size of card, quantity and card range. The single price for each size of card is displayed in the Size dropdown list.

Cards from our Standard range are £1.25 for small, £2.50 for medium and £4.00 for large. Other ranges may vary.

How much does delivery cost?

For single cards the cost of delivery is dependant on the size of the card. Small and medium cards cost 60p to deliver, and large cards cost £1.10p for royal mail first class post.

Can the card be delivered direct to the person it’s for?

When buying your card, select the ‘Post to Recipient’ option and then enter their name and address.

Will the card be delivered to me?

You can choose to have the card delivered to you – or direct to the recipient. If you have the card delivered to you the card is double enveloped so you have an envelope to write yourself and place the card inside.

When will my card be delivered?

We’re not able to guarantee a delivery date, although most cards will be delivered the day after they are posted. If you place your order before 2pm, the card will be process and posted via Royal mail the same day. We recommend that you allow three days for delivery from the date of posting.

Setting up an Account

How do I set up a new account?

Simply click ‘Login’ at the top of the page and select ‘Sign Up’ and enter your details as required.

Logging In

How do I login?

Simply click ‘Login’ at the top of the page and enter you email address and password.

I can’t remember my password. What can I do?

Click Forgotten Password and then enter your email address, we’ll email your password to you.

Photos & Images

Why has my image been cropped?

This may have happened because your image was not set to the correct aspect ratio. All files must be set to the proper format before uploading as this may affect the cropping of your image.

What does Resolution mean?

Resolution refers to the number of pixels in an image, and is sometimes referred to by the width and height of the image as well as the total number of pixels in the image.

For example this may be described as being 1600 pixels wide and 1200 pixels high (1600×1200), which contains 1,920,000 pixels (or almost 2 Megapixels). Higher resolution photos have more pixels, and while they allow for more detail, they result in larger file sizes.

The more pixels that an image contains, the better the picture.

What types of files do you accept?

This list below describes the current file types you can upload through our service

  • Upload via browser (jpg, gif, tif, windows bmp, png)

Contacting Us

How do I contact ASDA Cards?

You can contact us on 0845 300 7774 or by emailing us at photocustomerservices@asda.co.uk

Postal Address:

  • Customer Services
  • Asda Stores Limited,
  • Asda House,
  • Great Wilson Street,
  • Southbank
  • LS11 5AD