Customer Care

Welcome to online help. Search for topics in the index to the left.

We strive to provide the best possible online photo-finishing experience as well as offer premier customer service. Your comments, suggestions, and/or questions are of utmost importance to us.

To check out the status of your order, check out the Order Status Checker

Note: For inquiries on specific orders please have your confirmation number available. This confirmation number can be found on your confirmation email.

If you have any questions regarding your order, please contact the Support team as follows:

For order enquiries, please contact us via:
e-mail: photocustomerservices@asda.co.uk
telephone: 0845 3007774 (Mon-Fri, 08:00 to 20:00 GMT)

For payment enquiries, please contact us via:
e-mail: AsdaPayment@pnimedia.com
telephone: 02380 682333 (Mon-Fri, 09:00 to 17:00 GMT)

We endeavour to respond to all email enquiries within three working days. Please describe the problem in as much detail as possible, and remember to include your name and details of how to contact you.

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